MER collaborates to transform medical institutional cultures.
We capture and disseminate authentic video content to
validate and exemplify 'Best-Practice' Providers.
Illustration of their wisdom and skill sets improves
both the provider and patient experience, all
contributing to increased HCAHPS
Edited video content is then leveraged for wellness,
education, retention, recruiting and fundraising programs.
A wonderful program! I thoroughly enjoyed the videos and look forward to
watching this concept flourish. Congrats on a job well done.
watching this concept flourish. Congrats on a job well done.
John M. Murphy, M.D., Chief Executive Officer and President, Nuvance Health
I’ve learned that people will forget what you said, people
will forget what you did, but people will never forget
how you made them feel. – Maya Angelou
Recognizing, Validating & Supporting
An essential first-step in transforming a culture
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Healthcare leaders share an important message with their providers
and associates, letting them know that they're 'seen' and 'heard' and valued.
and associates, letting them know that they're 'seen' and 'heard' and valued.
Self-care is never a selfish act—it is simply good stewardship of the only gift I have, the gift I was put on earth to offer to others. – Parker Palmer
Addressing 'compassion fatigue' and 'burn-out' and sharing personal tips for 'self-care'
Maintaining Wellness within to provide Wellness to All
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Phil, a retired surgeon shares invaluable
perspectives on navigating a healthy career |
Pulmonologist Jose, offers very personal insights about what we engages to stay health
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Iris, a seasoned social worker, shares self-care
practices that keep her healthy and relevant |
Julie, retired RN/MSN, offers earned life-experience on recognizing signs of
fatigue & burnout |
Instituting/supporting wellness within network
Instituting, Supporting and Sustaining in-network Wellness
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PA-C Brian, shares the importance of having,
and engaging in , peer-to-peer support |
MD & Wellness Leader, offers insights on the anatomy of offering peer-to-peer support
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An internal medicine physician shares the value
of peer-to-peer support for him |
Zeba, Patient Advocate, witnesses the urgency for peer-to-peer support
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Wendi, Policy Governers Manager, offers her personal
perspective on peer-to-peer support
perspective on peer-to-peer support
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The physician should not treat the disease but the patient who is suffering from it. - Maimonides |
Educating about compassion and empathy & optimizing patient engagement skills
Identifying, documenting and disseminating 'Best Practices' for GME & CME
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In under 90 seconds, Dr. Kotch defines
compassion & empathy in-action |
Brian, a PA-C leader in the ER, shares his #1 job when first engaging patients and their families
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Julie, an APRN, offers simple, common sense
techniques for optimizing patient engagement |
MD/Wellness Leader, shares an insight on 'listening', to a patient (before interrupting)
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Phil, a Security Guard, reflects on his role in providing compassion in the ER
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A seasoned urologist, shares about receiving the 'person' first and then as a 'patient'
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A loving silence often has far more power to heal and connect
than the most well intentioned words. - Rachel Naomi Remen
Education for Re-invigoration & Self-improvement
Creating educational programs for self and operational improvement
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Jeanne, MD, is an in-network 'Scholar'. She
enthusiastically shares about self-improvement |
Jose, MD, created on-the-fly training to enhance teaching. It also brought him value.
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Judy, Pharmacist, shares her reasons for creating her scholar project.
Additional Comments from Clients
I love the concept.
The approach you are taking with the emotional connection to patient care taps
into emotional intelligence to drive change. It's brilliant!
The approach you are taking with the emotional connection to patient care taps
into emotional intelligence to drive change. It's brilliant!
Timothy Scherer, MD, Chief Medical Officer, Southern New Hampshire Medical
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Your work reminds us;
Medicine is fundamentally about caring for patients at the time of their greatest need. Even as medicine is increasingly subject to regulatory and corporate forces, we need to be constantly reminded of that. Charles Herrick, Chair of Psychiatry, Nuvance Health Thank you so much!
These videos are so important for staff healing. We are in this together. Dawn Whitten, Palliative Care, Nuvance Health |
Bob is an extension of our team
He anticipates and negotiates operational challenges to over-deliver on our strategic aims. As Bob and team worked with Nuvance Health colleagues, at all levels, with what typically can be a high stress situation, being in-front of a camera, Bob created a therapeutic, introspective and healing environment. The end product reflects the investment and attention to detail he invests as well as the relationships he has formed through this work. Steve Meth, former Chief Experience Officer, Nuvance Health |
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Making a difference
You're helping others, and ourselves, by getting this information out. There's a big push toward mitigating provider burn out and maintaining and promoting wellness. How great to hear from my colleagues who live this every day. Brian McCambley, DHSc, PA-C, Director, APPs in Emergency Medicine, Nuvance Health |
Thank you
So much value! You're a natural educator and your videos are revolutionary in medical training. Jose Mendez, Medical Director, Sleep Disorders, Nuvance Health |
PODCAST & MER Resources
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Click for Audio Podcast (demo) on
Inter-Cultural Competency |
Click for Audio Podcast (demo) on Wellness
Best Practices |
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Click for Video Podcast (demo) on
Wellness Best Practices
Wellness Best Practices
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