Helping them to know Now
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Medical Educational Resources' content taps into emotional intelligence to
educate, inspire, mentor and drive change.
WHAT WE DO
We collaborate with your organization, inter-departmentally, to document and strategically share your seasoned provider's experience, behavioral insights, lessons-learned and advice. This newly created content serves to improve communication skills, exemplify compassion and empathy, increase bi-directional provider/patient satisfaction and helps to mitigate compassion fatigue and burn-out. It also raises mentor's visibility and surfaces new ones. These resources also work to improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).
HOW WE DO IT
Content is not an off-the-shelf product, it originates from your organization, recognizing and representing your leaders and teachers.
Strategically disseminating Resources is key to driving change. Once created, content is continuously shared with audiences throughout the network i.e. personal devices, 1+-minute email video links, in-house programming, pre/post Rounds, podcasts, weekly meetings, libraries, town halls and orientations. These are legacy assets that not only represent clinical proficiency, but of equal importance, they represent the heart of the institution - its caring, compassionate and empathetic people.
HOW EFFECTIVENESS IS TRACKED
Scheduled surveys assess program usability, perceived value and effectiveness. Audiences are frequently engaged to suggest add-ons, additional viewing platforms and to nominate associates and peers with additional content to be documented and shared.
educate, inspire, mentor and drive change.
WHAT WE DO
We collaborate with your organization, inter-departmentally, to document and strategically share your seasoned provider's experience, behavioral insights, lessons-learned and advice. This newly created content serves to improve communication skills, exemplify compassion and empathy, increase bi-directional provider/patient satisfaction and helps to mitigate compassion fatigue and burn-out. It also raises mentor's visibility and surfaces new ones. These resources also work to improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).
HOW WE DO IT
Content is not an off-the-shelf product, it originates from your organization, recognizing and representing your leaders and teachers.
- Medical Educational Resources are created through "Guided Video Interviews" TM. Little to no preparation time is required.
- Teaching moments are documented as providers anecdotally share best-practices, behavioral insights and patient engagement techniques that produce patient satisfaction.
- Short and long-form digital media content is created and formatted to be shared across a variety of in-network platforms and venues.
- Multi-media assets provide personalized and authentic content for education, orientation, HR, PR and for fundraising/development.
Strategically disseminating Resources is key to driving change. Once created, content is continuously shared with audiences throughout the network i.e. personal devices, 1+-minute email video links, in-house programming, pre/post Rounds, podcasts, weekly meetings, libraries, town halls and orientations. These are legacy assets that not only represent clinical proficiency, but of equal importance, they represent the heart of the institution - its caring, compassionate and empathetic people.
HOW EFFECTIVENESS IS TRACKED
Scheduled surveys assess program usability, perceived value and effectiveness. Audiences are frequently engaged to suggest add-ons, additional viewing platforms and to nominate associates and peers with additional content to be documented and shared.
The Goal
- Standardize 'Best Practices' for Improved Performance
- Significantly Reduce Provider Fatigue/Burn-out
- Optimize Provider/Patient Communications
- Increase Provider/Patient Satisfaction
- Identify Mentors - Surface Others
- Revitalize Meaning & Purpose
- Improve HCAHPS Scores
Objectives
Optimized Communications
Provider/Patient Satisfaction
Disseminate Content
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Exemplify Compassion/Empathy Practices
Document/Disseminate Self-Care Practices Inspire Better Communications Methods Heighten 'Best-Practice' Visibility Drive Audiences to Resources Expand a 'Learning' Library
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Exemplify Compassion
Inspire Empathy
Expand Media Library
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Audiences Served
Students, Residents
PA's, Nurses, Case Managers Hospitalists Physicians Specialists Patients/Families Community Donors/Fundraisers |
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The most basic and powerful way to connect to another person is
to listen. Just listen. Perhaps the most important thing we ever give each other is our attention - Rachel Naomi Remen |
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Dedicated to helping you preserve and share your organization's best-practices, teaching resources and behavioral insights
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