Helping them to know Now
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Medical Educational Resources' content taps into emotional intelligence to
educate, inspire, mentor and drive change.
We collaborate with you to document and disseminate your seasoned provider's experience, professional and behavioral insights, lessons-learned and advice for sustaining provider health. Your newly created content works to optimize communication skills, exemplify compassion and empathy, increase bi-directional provider/patient satisfaction and helps to mitigate compassion fatigue and burn-out. It also raises your in-network mentor's visibility and surfaces new ones. Significant mentors seem to first 'touch the heart' before 'teaching the person'.
MER also works to improve HCAHPS scores (Hospital Consumer Assessment of Healthcare Providers and Systems).
Content is not an off-the-shelf product, it originates from your organization, recognizing and representing your leaders and teachers.
'Pulse' Surveys assess program usability, perceived value and effectiveness. Audiences are engaged to suggest add-ons, additional viewing platforms and to nominate associates and peers with additional content to be documented and disseminated.
educate, inspire, mentor and drive change.
We collaborate with you to document and disseminate your seasoned provider's experience, professional and behavioral insights, lessons-learned and advice for sustaining provider health. Your newly created content works to optimize communication skills, exemplify compassion and empathy, increase bi-directional provider/patient satisfaction and helps to mitigate compassion fatigue and burn-out. It also raises your in-network mentor's visibility and surfaces new ones. Significant mentors seem to first 'touch the heart' before 'teaching the person'.
MER also works to improve HCAHPS scores (Hospital Consumer Assessment of Healthcare Providers and Systems).
Content is not an off-the-shelf product, it originates from your organization, recognizing and representing your leaders and teachers.
- Educational Resources are created through "Guided Video Interviews" TM. Little preparation time is required.
- Seasoned providers re-call teaching moments and behavioral insights worthy of documenting and passing-forward (never lectures - always informative and personally shared).
- Brief and long-form content is created. Authentic, anecdotally-delivered insights and personally shared teaching moments connect with audiences.
- Video resources recognize and honor your network's 'best', furthering provider satisfaction while surfacing additional and potential mentors.
- Multi-media assets provide rich content for PR, community outreach and fundraising.
'Pulse' Surveys assess program usability, perceived value and effectiveness. Audiences are engaged to suggest add-ons, additional viewing platforms and to nominate associates and peers with additional content to be documented and disseminated.
The Goal
- Standardize 'Best Practices' for Improved Performance
- Significantly Reduce Provider Fatigue/Burn-out
- Optimize Provider/Patient Communications
- Increase Provider/Patient Satisfaction
- Identify Mentors - Surface Others
- Revitalize Meaning & Purpose
- Improve HCAHPS Scores
Objectives
Optimized Communications
Provider/Patient Satisfaction
Disseminate Content
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Exemplify Compassion/Empathy Practices
Document/Disseminate Self-Care Practices Inspire Better Communications Methods Heighten 'Best-Practice' Provider Visibility Drive Audiences to access Resource Content Expand a "Living/Learning' Library
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Exemplify Compassion
Inspire Empathy
Expand Media Library
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Audiences Served
Students, Residents
PA's, Nurses, Case Managers Hospitalists, Physicians Specialists Patients/Family Community Donors/Fundraisers |
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The most basic and powerful way to connect to another person is
to listen. Just listen. Perhaps the most important thing we ever give each other is our attention - Rachel Naomi Remen |
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Dedicated to helping you preserve and share your organization's best-practices,
knowledge, experience, behavioral insights and values with current and future teams. |
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