educate & inspire them to 'know Now'
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WHAT WE DO
We collaborate to video document and share your seasoned provider's experience, behavioral insights, lessons-learned and self-care practices. This newly created content serves to improve communication skills, exemplify compassion and empathy, increase bi-directional provider/patient satisfaction and helps to mitigate compassion fatigue and burn-out. These resources can work to improve HCAHPS
HOW WE DO IT
- Medical Educational Resources are created through "Guided Video Interviews" TM. Little to no preparation time is required. Teaching tools are documented as providers anecdotally share their personal best-practices.
- The interview process itself can foster therapeutic value as providers express and re-visit purpose and passion. Many have shared the cathartic nature of the interview process,
- Video content is edited into short/long form media and shared across network platforms and venues.
HOW IT'S USED
- Teaching content is continuously shared with audiences throughout the network.
- Platforms and venues include; personal devices, email links, in-house programming, Rounds, podcasts, weekly meetings, libraries, Town Halls and orientations. These become legacy assets representing the heart of the institution, showcasing its compassionate, empathetic and caring providers and associates.
Metrics
- Surveys assess program usability, perceived value and outcomes.
- Engage audiences to suggest add-ons, additional viewing platforms
The Goal
- Standardize 'Best Practices' for Improved Performance
- Significantly Reduce Provider Fatigue/Burn-out
- Optimize Provider/Patient Communications
- Increase Provider/Patient Satisfaction
- Identify Mentors - Surface Others
- Revitalize Meaning & Purpose
- Improve HCAHPS Scores
Objectives
Optimized Communications
Provider/Patient Satisfaction
Disseminate Content
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Exemplify Compassion/Empathy Practices
Disseminate Self-Care Practices Better Communications Methods Heighten 'Best-Practice' Visibility Drive Audiences to Resources Expand a 'Learning' Library
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Exemplify Compassion
Inspire Empathy
Expand Media Library
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Audiences Served
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Students, Residents, Interns
PA's, Nurses, Case Managers Hospitalists Physicians, Specialists Patients/Families Donors/Fundraisers Community Legislative Outreach |
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Teaching Deliverables
Video, Audio & Print
Multi-media resources addressing:
Exemplified 'Best-Practices'
Behavioral Insights
Patient Engagement
Compassion Examples
Empathy Examples
Communication Skills
Teaching Moments
Mitigating Compassion
Fatigue & Burnout
Increased Mentor Visibility
All assets are leveraged from initial video interviews. Audio can be transcribed for print opportunities.
Multi-media resources addressing:
Exemplified 'Best-Practices'
Behavioral Insights
Patient Engagement
Compassion Examples
Empathy Examples
Communication Skills
Teaching Moments
Mitigating Compassion
Fatigue & Burnout
Increased Mentor Visibility
All assets are leveraged from initial video interviews. Audio can be transcribed for print opportunities.
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The most basic and powerful way to connect to another person is
to listen. Just listen. Perhaps the most important thing we ever give each other is our attention - Rachel Naomi Remen |
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Dedicated to helping you preserve and share your organization's best-practices, teaching resources and behavioral insights
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