IMPROVING PROVIDER/PATIENT SATISFACTION & ELEVATING HCAHPS
We video interview your best-practice providers, create their
authentic teaching tools & collaborate to disseminate network-wide:
Compassion/Empathy Exemplified - Teaching Moments
Patient Engagement Insights - Optimized Communications
Self-Care Practices - Mitigated Compassion Fatigue/Burn-Out tips
Patient Satisfaction is driven by Provider Satisfaction - it's a bi-directional process.
Medical Educational Resources help to heal, teach and increase leadership.
This is what we help you to accomplish
We video interview your best-practice providers, create their
authentic teaching tools & collaborate to disseminate network-wide:
Compassion/Empathy Exemplified - Teaching Moments
Patient Engagement Insights - Optimized Communications
Self-Care Practices - Mitigated Compassion Fatigue/Burn-Out tips
Patient Satisfaction is driven by Provider Satisfaction - it's a bi-directional process.
Medical Educational Resources help to heal, teach and increase leadership.
This is what we help you to accomplish
Comments from Clients
Bob is an extension of our team
He anticipates and negotiates operational challenges to over-deliver on our strategic aims.
As Bob and team worked with Nuvance Health colleagues, at all levels, with what typically
can be a high stress situation, being in-front of a camera, Bob created a therapeutic,
introspective and healing environment. The end product reflects the investment
and attention to detail he invests as well as the relationships he has
formed through this work.
Steve Meth, Chief Experience Officer, Nuvance Health
He anticipates and negotiates operational challenges to over-deliver on our strategic aims.
As Bob and team worked with Nuvance Health colleagues, at all levels, with what typically
can be a high stress situation, being in-front of a camera, Bob created a therapeutic,
introspective and healing environment. The end product reflects the investment
and attention to detail he invests as well as the relationships he has
formed through this work.
Steve Meth, Chief Experience Officer, Nuvance Health
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I love the concept.
The approach you are taking with the emotional connection to patient care taps into emotional intelligence to drive change. It's brilliant! Timothy Scherer, MD, Chief Medical Officer, Southern New Hampshire Medical
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Thank you
So much value! You're a natural educator and your videos are revolutionary in medical training. Jose Mendez, Medical Director, Sleep Disorders, Nuvance Health |
Making a difference
You're helping others, and ourselves, by getting this information out. There's a big push toward mitigating provider burn out and maintaining and promoting wellness. How great to hear from my colleagues who live this every day. Brian McCambley, DHSc, PA-C, Director, APPs in Emergency Medicine, Nuvance Health |
Thank you so much!
These videos are so important for staff healing. We are in this together. Dawn Whitten, Social Worker, Nuvance Health |
Recent Campaign Resources:
Acknowledging - Teaching - Mentoring - Increasing Leadership
Exemplifying Commitment - Teamwork - Values Empathy Compassion - Community - Self-care
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Exemplifying & coaching:
Acknowledging - Teaching - Mentoring - Increasing Leadership
Patient Engagement - Communications
Mitigating Compassion Fatigue & Burn-out
Mitigating Compassion Fatigue & Burn-out
I’ve learned that people will forget what you said, people
will forget what you did, but people will never forget
how you made them feel. – Maya Angelou
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A loving silence often has far more power to heal and connect than the most well intentioned words. - Rachel Naomi Remen |
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The physician should not treat the disease but the patient who is suffering from it. - Maimonides |
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PDF & PODCAST Resources
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Click for MER Podcast example
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